What is the difference between the Platinum and Heritage Collections?
We created two different desert safari collections with two very clear motivations.
Our Platinum Collection was designed for a discerning guest who is accustomed to the finer things in life. Luxurious SUV’s, dining around an oasis inside a royal property, falconry and access to the Conservation Reserve. Away from all crowds, the Platinum Collection ensures privacy and exclusivity.
Our Heritage Collection focuses on showcasing the Dubai local culture and heritage, yet still in comfort and style. Utilizing 1950’s Land Rovers, sampling Emirati cuisine, entertainment and local traditions, the Heritage Collection has been designed to engage our guests in UAE history. Rather than read about it or sit and listen, our guests will have a chance to participate in a range of activities, bringing history to life.
When should I book my Desert Safari?
Platinum Heritage only operates in-house vehicles, operated by our own highly trained staff. Therefore, we have very limited capacity and quite often sell out weeks in advance. Once you have confirmed your travel plans, it is strongly suggested that you book your desert safari before you arrive to avoid disappointment. Our online booking system contains live inventory so you can see if seats are still available.
My Hotel is not listed. Where will you pick me up from?
We list the most popular hotels (from a possible 650 hotels and apartments in Dubai). However, we will pick you up from any hotel in Dubai. Please phone 04 388 4044 for information about pick-ups from other Emirates as additional charges may apply.
Do I need to tip my Conservation Guide?
Many of our guests want to recognize the tremendous contribution our Conservation Guides make to their experience. However, there are no obligations to include a gratuity and if you do, the amount depends completely on your generosity. Our Conservations Guides donate part of their gratuities each month to Kiva. This is a non-profit organization that provides interest free business loans in developing or war torn countries. You can follow our team and loans we made on Kiva at Platinum Heritage page.
Why am I being asked to book a private safari car for kids under 5?
There are numerous reasons why a private vehicle is required for an under 5 including :
- The desert safari driving will be toned down to accommodate a younger child. If you are sharing a car with others, they may not appreciate this.
- It is mandatory by law that youngsters are placed in a car seat. This would remove the chance of seat rotation which makes it fair for everyone.
- Youngsters can get scared, cry, sick etc. In this case, the safari would be cut short. If this was the case, the other people you are sharing with would be rightfully entitled to compensation.
If a private car is still not an option, we can arrange a separate transfer for one parent and the child, where you will be dropped directly at the falcon show without the wildlife drive. This rate is normally lower than the price of a private car where your family can enjoy the wildlife drive together.
How can we donate proceeds towards desert conservation?
You already do! A portion of your fee is donated towards Conservation of the UAE desert. We provide support for a protected area which ensures the future of the region’s desert habitats and bio-diversity. It is managed according to sound scientific ecological principles, aimed at protecting natural resources and maintaining original desert landscapes. Please let us know if you would like to make an additional contribution.
Are there any dangerous animals (spiders, snakes, scorpions) at the desert camp?
Bedouins would build their camps on the top of sand dunes for many reasons; to catch any cool winds, to avoid low areas susceptible to flash floods, to keep watch on approaching tribes, and to avoid snakes and scorpions which prefer low lying brush. Platinum Heritage has constructed the industry’s first camp sitting on top of a dune.
Other desert safari companies build in a “pocket” in order to protect against heavy winds. However, this comes with the disadvantage of being very hot in summer and very cold in winter. Not to mention that they become the unwilling home to lots of creepy crawlies like spiders, scorpions and snakes which prefer low lying areas. We can avoid this and take advantage of the cool Dubai afternoon breeze, using nature’s natural air-conditioning and pest control.
My English is not too good. Can I pay for a translator?
If you speak Arabic, Russian, German, Italian, French, Spanish or Portuguese, our talented team will be able to help you for no additional cost. Please just let us know at the time of booking so we can try to accommodate your request.
Will our Desert Safari be cancelled if there are not enough people booked?
When we publish an operating day on our website, we will operate this desert safari even if there is just 2 guests booked.
Do you accommodate vegetarian guests or those with allergies?
Most of our dishes are vegetarian. However, if you have a special request or food allergy, please let us know so that we can accommodate your request.