Dubai safely reopened to international tourism in July 2020.

At the Hero Experiences Group (Platinum Heritage, Balloon Adventures and HERO OdySea) the safety and wellbeing of our guests and staff has always been the priority and as a responsible tourism company, industry leading health and safety standards are at our core.

In light of COVID-19 we have taken this opportunity to further enhance these standards while maintaining the premium quality of our experiences. Due to the outdoor and exclusive nature of our experiences, we haven’t had to make any dramatic changes to our desert safaris, hot air balloon flights or boat tours. Most of the adjustments that have been made are behind the scenes in order to maintain the high-quality and unique feel of our experiences.

Group CEO, Adam McEwan shares more in the video below:


The Hero Experiences Group has been approved by Bureau Veritas, the independent global leader in inspecting and certifying companies’ quality, health and safety, environmental protection and social responsibility since 1828. Our Desert Safaris, Hot Air Balloon and Self-drive Boat tour companies are the first worldwide of their kind to have secured the SafeGuardTM Hygiene Excellence and Safety Label.

Our robust protocols are also approved by the World Travel and Tourism Council’s Safe Travels global regulations which ensure safe and secure experiences for travellers. These protocols take into account current WHO and CDC guidelines and will be updated as new information becomes available about COVID-19.

Our health and safety guidelines exceed all of the UAE government’s regulations and the tourism guidelines established by the Dubai Municipality Health and Safety (DMHS), Dubai Tourism (DTCM), General Civil Aviation Authority (GCAA) and Dubai Maritime City Authority (DMCA).

For more information, please visit the sections below:


Our operations are aligned with the latest guidelines of the UAE government’s COVID-19 Command Control Centre. Given the unprecedented nature of these times, these regulations will be updated and although unlikely, they may lead to slight changes in the itinerary of your desert safari. We will keep our guests up to date with any changes closer to the time of the activity date. For cancellations up to 18 hours prior to the experience, there is a 100% refund policy with no fee. For more information please visit our Booking Terms and Conditions.